Reroof America Handles The Few Complaints They Have WIth Outstanding Customer Service

Reroof America Management, the parent company of Reroof America Contractors OK, Reroof America Corporation AZ, Reroof America LA, Reroof America IL, Reroof America MO, Reroof America MN, Reroof America CO, and Reroof America TX LLC suggests that all service companies will have some complaints… but the ultimate success of a roofing company lies in how complaints are handled.


Reroof America Management, the parent company of Reroof America Contractors understands that the complaint business is a billion dollar industry. Reroof America Contractors, who installs thousands of roofs every year, knows that properly handling customer complaints and concerns is a critical step in building a successful business. “Reroof America strives for perfection and total customer satisfaction, unfortunately sometimes we make mistakes; when this happens, our goal is to go above and beyond in order to turn a complaint or a problem in to an opportunity for improvement, and customer satisfaction” said Mark Lenzer, Vice President of Reroof America.

Reroof America Contractors lists some roofing complaints categories and how the situation can rectified creating a satisfied customers.

1. Leak Complaints: Reroof America is in the business of overhead protection from the elements (a fancy way to say roofing), however, some roofs are very complicated, and as highly trained and skilled as our installers are, sometimes leaks happen (do not believe any roofer who tells you they never have had a leak).

• When Reroof America has a leak, the goal is to stop the leak immediately. Typically a repair person is sent out either that same day or the following day. Sometimes a water test to find the exact location of the leak is performed, but the goal to determine the location of the leak and fix it, the right way, the first time out.

• Like most contractors, Reroof America’s warranty protects consumers from leaks. In fact, if a leak is due to a mistake in workmanship, Reroof America takes care of any interior damage in conjunction with their warranty. Furthermore, when a leak does happen, they don’t just fix it, they complete a full re-inspection of the entire roof.

2. Production Related Complaints: The construction process is noisy, dirty and sometimes causes interruptions in property owner’s daily ritual. Reroof America’s goal is to make this experience as hassle free as possible.

• “When a complaint arises about something during the construction process, 99% of the time it is due to poor communication between our Service Consultants and the property owner.” said Lenzer.

• The solution is usually to clarify the situation and if the crews or supervisor is at fault, Reroof America will correct the situation or replace the crew / supervisor. If it is another issue, such as noise, Reroof America will work with the homeowner to find the best alternative, with one goal in mind… a hassle free roofing experience.

3. Contractual Complaints: Contractual Complaints are when there is a dispute over what work is to be done on an individual job. Reroof America puts all work in writing in a “scope of work” contract. If for some reason, we an item that was on a contract is missed, Reroof America always will either compensate the property owner or completes the work. Again, this complaint usually is a result of poor communication. “Homeowners should always make sure they get everything in writing.” said Lenzer. “I’ve heard too many stories of broken promises that would never have been an issue if it was in writing.” Lenzer continued.

4. Sub Contractor Complaints: Most consumers never hear nor do they care (nor should they) about sub contractor complaints. In fact, Reroof America rarely has any issues with sub-contactors. Nevertheless, there is at least one disgruntled sub-contractor who has taken it upon himself to spread numerous falsehoods about Reroof America, but that should be of no concern to Reroof America customers.

• “Property owners have a contract with Reroof America, and should never worry about a rogue sub contractor” said Lenzer. He continued, “We pay our pre-screened sub contractors a pre-arranged amount on a weekly basis according to our sub contractor agreement… we have never not paid a sub contractor what they were owed, we could not have been in business for the past 33 years and complete thousands of roofs a year if we had.” Upon the completion of all work, and final payment it is Reroof America’s policy to issue a lien waiver upon the customer’s request.

Reroof America constantly strives for total customer satisfaction, and we truly believe that we are the property owner’s best and safest choice when it comes to selecting a contractor to work on their home. “As a truly professional organization, we know that there are many fly by night storm chasing contractors out there that are working out of the back of their truck. These contractors typically win business by being the cheap price leader. The problem is most of them are unlicensed, uninsured, and wont be around to handle any complaints or problems when they arise, and certainly can’t honor a warranty” Said Lenzer. Reroof America Contractors recommends consulting a professional roofing contractor for any roofing, siding or window needs, as a cheap repair or replacement cost usually results in poor quality, leading to potential roofing disasters.

Reroof America… We do much more than roofing: What Can New Gutters Do For You?

Reroof America believes that a good rain flow system is important for your home protection and home value. 
If you home has gutters already installed and you have an insurance claim for wind or hail damage, the insurance adjuster is likely to find damage on the gutters too, causing a replacement need.   If you do not have gutters installed, it is always a good idea, and not as costly as you may think.  

That the main purpose of a rain gutter is to protect a building's foundation by channeling water away from the home… and in doing so, they also help to reduce erosion, prevent leaks in basements and crawlspaces, and protect painted surfaces (like fascia and window wraps) and siding by reducing exposure to water.

Commonly rain gutters are constructed from aluminum, painted steel or copper, but can be maid from a variety of materials, including cast iron, lead, zinc, galvanized steel, copper, plastic, concrete, stone, or even wood.

Several different types of gutters, known as profiles, are produced… a few examples:

Box Gutter

A box gutter is a deeper gutter, designed to handle higher water volumes, and can be concealed within the structure of the roof.  Often times box gutters are used in commercial (flat roof) buildings.

Seamless

Cold forming technology exists to allow continuous gutters to be created, on site, in long individual lengths suitable to roof edge conditions, thereby reducing joints along the length of the gutter. These mostly joint free gutters are referred to as "seamless", and available in various shapes, sizes, and finishes.
Reroof America features seamless gutters and which means there are no joints to leak. Our gutters are custom-made on the premises to fit your home.  Typically, we install seamless gutters are installed with hidden hangers, which are fastened with screws.The finish on the materials is warranted not to blister, flake, chip, crack or peel for a period of twenty years.  As with all our installations, we warrant our workmanship to be free from defect for a period of five years.


Copper

Copper gutters can cost up to three or four times more than aluminum or steel gutter systems. Copper is a gorgeous metal that patinas to a rich green or brown (depending on whether you live in a coastal or inland location) and will give your new custom home undisputed bragging rights.

Gutter Protection

Clogged gutters can cause water leakage into the house as the water backs up. Clogged gutters can also lead to stagnant water build up which allows mosquitoes to breed and also allow grasses and weeds to grow in the gutter

Rain gutters can be equipped with gutter screens, louvers or solid hoods to allow water from the roof to flow through, while reducing passage of roof debris into the gutter.
There are many reasons why you should consider putting gutter protection on your house.

• To eliminate costly damage to your home because of: clogged gutters, foot traffic, ladders, even mold and mildew.
• Prevent foundation cracking or leaking, wet walls, flooding basements and crawl spaces, as well as sagging gutters.
• Stop using your precious time on the dirty and dangerous work of climbing a ladder to clean debris from your home’s gutters.
• Protect your gutters, landscaping windows, doors, fascia, soffit, siding and brick.
• Safety - No more getting on old step ladders and climbing around on your roof to clean your gutters.
• Preserve your home and add curb appeal.

So… when you provide Reroof America with the greatest honor of all… allowing us to re-roof your home, consider upgrading your gutters too.  Your home and foundation may thank you later.

Guttering Services Are Available At All Reroof America Locations, including Oklahoma.